Shipping policy
We currently ship from Crete, Greece to most European countries with DHL.
Unfortunately, due to rising shipping costs and various international circumstances, we are no longer able to offer standard shipping rates outside of Greece and the Europe. If you'd still like to place an order, please reach out to us at elixiriooliveoil@gmail.com and we'll do our best to find a solution for you.
Orders are processed and dispatched within 2–4 business days (excluding weekends and public holidays).
We offer free shipping via DHL Economy for orders over 90 Euros to all Europe.
In some cases, islands, remote areas, or destinations not covered by DHL Economy may require an additional shipping charge, which will be shown at checkout.
For all other destinations outside the European Union, local customs duties, import taxes, or other charges (if applicable) remain the responsibility of the customer.
Estimated Delivery Times: 10–15 working days (due to our remote island location in Crete).
Please note that delivery times are estimates and may vary due to customs processing, courier delays, or external factors beyond our control.
We only deliver to standard residential or business street addresses.
Deliveries to Packstations, PO Boxes, parcel lockers, or pickup-point addresses are not supported. If such an address is entered at checkout, Sopato cannot guarantee delivery and will not be responsible for lost or undeliverable shipments.
Please always provide a valid street name, house number, postal code, city, and country.
Deliveries to Packstations, PO Boxes, parcel lockers, or pickup-point addresses are not supported. If such an address is entered at checkout, Sopato cannot guarantee delivery and will not be responsible for lost or undeliverable shipments.
Please always provide a valid street name, house number, postal code, city, and country.
If a shipment cannot be delivered because the recipient is unavailable, unresponsive, or fails to cooperate with the courier eg. DHL (for example: not responding to courier delivery attempts, not providing required customs/identity information, or refusing delivery without valid reason), and the package is returned to us, the following conditions apply:
• We will deduct the original shipping cost actually incurred by us (even if shipping was originally advertised as “free”), plus a flat handling fee of €15 from any refund due.
• If the goods are perishable or unsuitable for resale upon return, or if the customer remains unresponsive after repeated contact attempts, we reserve the right to withhold a refund entirely.
• Reshipment will only take place after full prepayment of all new shipping and handling costs.
This includes, but is not limited to:
• Failing to receive or collect the shipment within the courier’s holding period.
• Failing to confirm identity or submit documentation requested by the courier or customs.
• Refusing to accept delivery without a legally valid reason.
Please ensure that you are reachable during the estimated delivery window and that you respond promptly to any courier or customs requests. This will help avoid unnecessary return costs and delays.
If a customer refuses to pay customs duties, import taxes, or related charges, and consequently rejects or abandons the shipment, no refund will be issued. The order will be considered fulfilled once dispatched from our warehouse in Crete, Greece.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, including photos of the package and product, so we can assist you promptly elixiriooliveoil@gmail.com .
We are not responsible for:
• Delays caused by couriers, customs, or force majeure.
• Failed deliveries due to incorrect address information provided by the customer.